return
In Germany, the requirements of the EU Directive on Consumer Rights have been in force since 13.06.2014. New: Consumers bear the direct costs of returning the goods.
How the return works
1. Return form
We would like to ask you to enclose our completed return form with all returns.
2. Returns
Option 1:
Please send your return back to us with a parcel service provider of your choice at your expense:
SNOW-HOW GmbH
Am Darmer Bahndamm 2
D-49808 Lingen
Option 2:
Use our fee-based GLS returns service, which we can offer for the following countries at the following costs:
| Land / country | Kosten / costs |
+ Ski |
| Deutschland | 6,00 € | 15,00 € |
| Österreich | 12,00 € | 15,00 € |
|
Belgium, Denmark, Luxemburg, |
20,00 € | 20,00 € |
If you would like to use this service, please proceed as follows:
1. Create and print the return label: You will find the link to this in the shipping confirmation email
2. Stick the parcel label on the parcel and hand it in at a GLS parcel shop.
The return by GLS parcel label is expressly not a prerequisite for using the right of withdrawal.
With the e-mail about the return confirmation you will receive a voucher code for 10€, which you can redeem in our shop from a purchase value of 100€ - as compensation for your return costs.
How do I return from Switzerland?
Returns from Switzerland are best handled via Swiss Post. In this case, the costs are borne by the customer.
But what if the shoe doesn't fit on holiday? What to do if the ski doesn't go the way you want it to?
In such cases, we will help you with our satisfaction promise.