Satisfaction Promise

We know where the shoe pinches! Just send it back to us*!

Our unique satisfaction promise* gives you the possibility to send your bought skis or ski boots back to us, even if the ski boots don´t fit on your little toe or the skis don´t match perfectly to you – that can be deciding reasons for great skiing holidays.
Check your skis and ski boots while your skiing holidays on white pists, with fresh snow on a tour. If you can´t ride on your skis like you´ve imagined or if you get blister on your feet because of your ski boots, than they´re not right for you.
Send your bought and tested skis and ski boots back to us, because your perfekt skiing holiday is our mission!

Please send the products sufficiently stamped and not by COD (cash on delivery) to the following address:
Am Darmer Bahndamm 1
49809 Lingen / Ems

The balance* will be refund to your bank account or credit card.

*Please notice the following:
1.    We will refund 75 % of the purchasing price (without proportional value of shipping costs or costs of customs clearance). You may not have used the skis or ski boots longer than 12 days and have to send the skis or ski boots back to us after your skiing holidays immediately. The retained 25 % are obligatory cost sharing and doesn´t nearly cover the obsolescence of the products.

2.    Please notice that our satisfaction promise is a unique service for you.

We can´t take back skis or ski boots:
•    if they were bought longer than 6 weeks ago
•    if one can infer from the traces of usage that the skis or ski boots were used for longer than 12 days
•    if the skis or ski boots weren´t handled right, means show unusually strong signs of usage
•    if there has been mounted more than one binding
•    if on skis or ski boots were stucked sticker, markings, engravings or similar.

Please note that our satisfaction promise is not valid for personalized mounting points and drilled skis.

What does that exactly mean? Many Freeride, Touring and some FIS Racing Skis as well as some Allmountain Skis are offered with a wide range of bindings that are firmly screwed to the ski. This is done by drilling holes into the ski or binding plate. For that reason, resale or rental is impossible after an exchange. That's why we cannot take these skis back within the scope of our satisfaction promise, they are individual custom-made products. You can discover these skis by the wide range of bindings and the fact that these skis are also offered without bindings. In case of doubt please feel free to contact us: +49 591 4417 or

3.    Our satisfaction promise includes more options:
•    If your next skiing holiday starts some weeks after the date of purchase we can offer an individual agreement for an extension of time for the 6 weeks.

For any questions please feel free to contact us
Phone:     +49 (0) 591 – 44 17